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Quality
care key to retention
Healthcare
is among the top industries here. Employment in this sector
accounted for almost one out of every 10 jobs in Kansas in
1998, according to the U.S. Bureau of Labor Statistics. However,
a recent shortage of professionals in many different areas
has taken its toll. Hospitals are reporting immediate difficulty
filling positions such as staff nurses, radiologic technologists,
sonographers, nurse anesthetists, pharmacists, paraprofessionals
and entry-level workers.
There
are several factors contributing to the healthcare shortage.
The demand for healthcare services continues to rise with
the advancement of new technology and the aging population.
The over-85 age group is the fastest-expanding segment of
the Kansas population. In addition, the healthcare work force
is aging. For instance, the Kansas State Board of Nursing
reports that the registered nurse (RN) population jumped in
age in 1999, with the greatest number of RN licenses, at 36
percent, in the 41-through-50 age group. Back in 1998, the
peak age was 31 through 40 years old. The supply of healthcare
workers is projected to decrease because younger people have
so many career options to choose from. Also, healthcare jobs
are not considered desirable by many people because there
may be overtime, weekend and overnight hours, high stress
and low pay.
In
Kansas, enrollment in RN training programs declined by 17.4
percent from 1996 through 1999, reports the Kansas Hospital
Association (KHA) in Topeka. Pass rates have also declined
among graduate nurses taking the licensing exam. The pass
rate in 1996 was 82 percent and in 1999 it was 72 percent.
The KHA maintains that increasing the number of enrollees
in healthcare education programs without respect to their
readiness may be "self-defeating."
Hospitals
in Kansas are working to change the present employment situation.
At Wichita, Kan.-based Wesley Medical Center, one new program
is aiming to bring new graduates into the workplace environment.
This program offers summer internship programs to college
students interested in the medical and surgical areas. Via
Christi Regional Medical Center, also based in Wichita, has
also developed an internship program by partnering with a
local university. The hospital has taken its recruitment strategy
one step further. "We are just getting ready to roll
out a program where high school students come to the hospital
to do class work," explains Roz Hutchinson, Via Christi's
public relations manager. "They learn how to integrate
their work, such as science, with the healthcare field."
Some
recruitment and retention strategies being offered include
everything from scholarship programs to tuition reimbursement
to bonus programs. There are also some innovative plans taking
place. "We are trying to extend the ability of nurses,"
says Hutchinson. "We have hospitality specialists who
help by doing things like getting the patient juice. They
are not allowed to lift or move a patient. It is one less
interruption for nurses and the patients get some pampering
at the same time." The idea of this, Hutchinson says,
is to create a working environment that allows nurses and
other healthcare professionals to give quality care and feel
like they are making a difference. "There isn't a better
retention strategy than this," she adds.
The
KHA is encouraging leaders and policy-makers to address the
work-force shortage in the following ways: support and participate
in collaborative efforts to address supply issues; increase
reimbursement for Medicare, Medicaid and related programs
to reflect the higher cost of contract and labor and competitive
pay rates; remove barriers to geographic mobility of licensed
healthcare professionals; avoid unnecessary licensure and
regulatory barriers to efficient utilization of personnel;
and enhance funding appropriated to the Kansas Nursing Scholarship
Program and simplify implementation requirements. Putting
these strategies into action will take the combined efforts
of state leaders and those from the public and private sectors.
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